Direct reaction

We will be there to assist, should your system hiccup on occasion. And at the time when you need us. We will start with remediation as soon as  a fault is reported because your operations need to continue, quickly and smoothly.

Full-time or part time

Things may get complicated should there be WDM or switch problems – on Saturday night, for instance:  Which colleague close by should be called for assistance? Ready for action 24 hours a day, 7 days a week – not many IT departments can afford this. We are here to assist you with 24/7 support – permanently or part time.

To your advantage: 

  • flexible standby times
  • time period as needed
  • intensive training
  • trained technicians with no language barriers: our service is based entirely in Germany
  • alerts raised via phone, SMS or e-mail
  • detailed documentation